Terms and Conditions

Terms and conditions

1. How to book a property

Booking a villa through Hellocrete is simple and secure.
To begin, visit our booking page and use the search bar to enter your travel dates and number of guests. Browse through the available properties, explore their features, and choose the villa that best suits your needs.

When you are ready, click “Book” or “Request to Book”.
Fill in your personal details and complete the payment process to finalize your reservation. Usually 50% of the rental amount is required to confirm your booking. Once the payment is successfully completed, your booking is confirmed, and you will automatically receive a confirmation email containing all reservation details. The second payment must be completed 60 days before arrival, unless otherwise agreed with us in writing.

For request-based properties

Some villas operate through booking requests rather than instant bookings.
In these cases:

• Our team has up to 48 hours to approve your request.

• You will be informed as soon as your request is approved or declined.

• No charges will be applied until your request is approved.

2. Cancellation Policy

If you wish to modify or cancel your reservation, please notify us by email and we will process your request promptly.
Cancellation terms vary by property, so we strongly recommend reviewing the cancellation policy displayed on the property page or during the booking process.

Please note:

• All payments incur non-refundable transaction fees that will be deducted from the refunded amount.

• In the event of a No-Show, the booking will be treated as cancelled.

3. Check-in & Check-out

Your accommodation will be available from 16:00 on the arrival date, and check-out is at 10:00 on the departure date.
Flexible check-in or check-out may be possible depending on availability—simply send us a request, and we will confirm if it can be arranged.

4. Guest number

The property may only be occupied by the number of guests stated in your booking. Children count as persons. Property owners or their managers reserve the right to refuse entry if this condition is not respected. All accommodations are strictly for the exclusive use of the registered guests and may not be sub-let under any circumstances.

Children & Infants

Children from 3 years and older are counted as guests.
Infants up to 2 years old can be accommodated above the property’s standard capacity and at no extra cost. Baby cots are provided only upon request prior to arrival.
Please make sure to include all children and infants in your guest count so we can ensure the villa can comfortably and safely accommodate your group.

5. Standards and Complaints

All our properties are regularly inspected, and we always strive for their excellent condition and high standards.
If any issue arises during your stay, please inform us or the property owner immediately so we can address it as quickly as possible. We cannot be held responsible for problems that were not reported during your stay.

While we will always do our best to resolve any issue promptly, please understand that some situations require reasonable time to address.
We are not liable for failures of public utilities or services—such as electricity, water, sewage systems, or mechanical equipment—over which we have no control, but we will make every effort to arrange necessary repairs.

Please note that certain situations may occur that are beyond our control, including:

• Intermittent failures of public utilities (e.g., electricity, water supply, sewage systems).

• Malfunctions of mechanical equipment such as air-conditioning units, heaters, or pool systems.

• External disturbances related to weather conditions, such as strong winds, storms, heavy rain, extreme heat, humidity, or any inconvenience caused by natural phenomena that may affect the property or its surroundings (e.g., temporary power cuts, water pressure issues, debris around outdoor areas, pool water clarity, or limited use of outdoor spaces).

• Environmental factors such as insects, wildlife, or seasonal local conditions, which cannot be fully controlled.

While we are not liable for the above, we will do everything reasonably possible to arrange repairs or provide support when necessary. However, Hellocrete cannot accept liability for delays or discomfort resulting from events that fall outside our direct control.

6. Housekeeping – Pool cleaning

All properties are thoroughly cleaned prior to your arrival, and towels and linens are provided.
Towel/linen changes and mid-stay cleaning are not obligatory and depend on the property, the length of your stay, the number of guests, and the season. Daily housekeeping can be arranged for an additional cost.

Pools and jacuzzis are maintained by qualified personnel every few days. Routine maintenance visits may occur during your stay as required by safety and usage guidelines.

7. Liability

Hellocrete accepts no liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting manager do not accept any liability for loss of or damage to the tenants’ possessions on the owners’ property, force majeure or any other unpredictable events that couldn’t have been prevented.

8. Damage deposit

Some properties require a security deposit. This amount is held on your credit card before or upon arrival and is released after your departure once the property has been inspected and no damages are found. The exact amount and the terms vary by villa, so please check the property page for details.

Guests are expected to respect the property and leave it in the same condition as found.
If house rules are not followed or if guests behave inappropriately, the owner reserves the right to ask them to leave the property.

9. Offers & Discounts

We reserve the right to adjust the prices at our discretion at any time and may offer special promotions or discounts when available.

10. Modify terms & conditions

We have the right to modify the terms and conditions of the online store without prior notice. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS GOVERNING THE USE OF THIS ONLINE STORE, THE CONTRACT BETWEEN YOU AND US, YOU MUST NOT USE THE OUR PLATFORM

11. Governing Law

The booking agreement between you and Hellocrete, shall be governed by the Greek Law. All applicants and tenants agree that all issues and disputes are submitted to the exclusive jurisdiction of Greek Courts.

Privacy policy

https://hellocrete.villas/terms-and-conditions/

By accessing this website, hellocrete.villas and all of its pages, you are agreeing to this Privacy Policy. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

PERSONAL DATA WE COLLECT & WHY

We only ask for personal information when we truly need it, to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

THE DATA WE COLLECT:

Contact form

By filling and submitting a contact form you provide us with the information we need to contact you regarding your request. We do not share this information with other parties. We may use this information for future marketing purposes, unless specifically requested.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. After replying to your request, your data & email are deleted.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Security logs

If a person tries to access the admin area of our site without having permission, then we keep his IP address in our logs. This suggests improper use and malignant effort and therefore we have the right to keep such logs and process them.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

COOKIE POLICY

This is the Cookie Policy for hellocrete. , accessible from hellocrete.villas

What Are Cookies

It is a common practice among professional websites to use cookies, which are tiny files that are downloaded to your browser, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ’break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

THE COOKIES WE SET

For forms

When you submit data through a form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.

Site preferences

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

THIRD PARTY COOKIES

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

We do not keep any persona data on our website. Our contact forms are sent via email and any data provided are deleted.

You can request to receive a file of the personal data we hold about you, that you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Our hosting company is in the European Union and it is GDPR compliant.
Any information is sent over SSL / HTTPS to ensure security.

HOW WE PROTECT YOUR DATA

Our server has malware protection mechanisms, internal reporting systems and an email notification system if any suspicious activity is detected.

Moreover, we are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.

MORE INFORMATION

If you are still looking for more information you can contact us at:

info@hellocrete.villas

Policy regarding COVID-19

Updated Cancelation Policy due to Corona virus

Covid-19 pandemic has caused many problems to travelers, travel agents, hotels & villas. In order to avoid massive cancellations which would lead to serious liquidity problems, for the hotels / agents / airlines, and even bankruptcy , the Greek Government and many EU countries ( Germany , France etc. ) took some measures , creating a voucher system.

Businesses instead of refunding the money can issue a voucher of same value as the money paid from the costumer. This voucher has an 18 month duration. In this period the customer can use this voucher with the same business for rescheduling his vacation. If the customer does not use the voucher and the 18 months expire, the business is obliged to refund the money.

How to use your voucher 

• For cancellations between 60 and 0 days before arrival, you get a voucher which you can use in the next 18 months for making a new reservation at the same property.
• For Cancellations more than 60 days before arrival , you get a voucher which you can use in the next 18 months, for making a reservation through our platform for any property you like .
• Currency used for the ‘’voucher’’ is EURO

Last updated  10/07/2020

Cleaning services

• Pool cleaning will be provided as described in general terms, either very early in the morning or in hours where personal contact with guests will be avoided.
• Cleaning service( towels and linens change) must be provided the minimum possible if NOT at all. In this case general policy doesnot apply. In order for the owner to provide the cleaning service, the guest must provide a written request at least 2 days before the arrival day, taking in concern and at his own responsibility, the risks taken.

Protection measures. 

All properties and owners follow the necessary hygiene protocols as these are instructed from Greek governement and National Tourism Organisation.

All Protection measures and Cleaning services may change at any time and with no further notice, in order to be in line with new instructions and protocols that could be established from Greek Government or National Tourism Organisation

Last updated 17/06/2021