Policy regarding COVID-19
Updated Cancelation Policy due to Corona virus
Covid-19 pandemic has caused many problems to travelers, travel agents, hotels & villas. In order to avoid massive cancellations which would lead to serious liquidity problems, for the hotels / agents / airlines, and even bankruptcy , the Greek Government and many EU countries ( Germany , France etc. ) took some measures , creating a voucher system.
Businesses instead of refunding the money can issue a voucher of same value as the money paid from the costumer. This voucher has an 18 month duration. In this period the customer can use this voucher with the same business for rescheduling his vacation. If the customer does not use the voucher and the 18 months expire, the business is obliged to refund the money.
How to use your voucher
- For cancellations between 60 and 0 days before arrival, you get a voucher which you can use in the next 18 months for making a new reservation at the same property.
- For Cancellations more than 60 days before arrival , you get a voucher which you can use in the next 18 months, for making a reservation through our platform for any property you like .
- Currency used for the ‘’voucher’’ is EURO
Terms and conditions
- How to book a property
In order to book a property from Hellocrete, you will have to send a booking request from our platform. In order to confirm the reservation you will be sent an email -approval and you will be asked to pay for the initial deposit. Normally a deposit of 50% will be asked in order to secure the booking. If the reservation is less than 60 days before arrival the full amount will asked. Once the initial deposit is made and received, your reservation is confirmed. The 2nd payment has to be completed 60 days before arrival unless agreed with us in written otherwise. We reserve the right not to approve any booking prior to the issue of our payment invoice and if any money is paid will be refunded
- Cancellation Policy
Guests who wish to cancel their reservation must notify us by email. Cancellation policy may vary depending the property you have chosen. So you will have to search for the cancellation policy of each property, written on the listing’s description. In case of No-Show the booking is treated as cancelled.
- Check-in & Check-out
The accommodation booked, is available to you from 15:00 on the Arrival Date and you check out is set by 11:00 on the Departure Date. Flexible check in and check out hours can be provided only in some occasions. Make your request and we will accept it if possible.
- Guest number
The properties may only be occupied by the number of persons at the booking request. Children count as persons. Property owners or their managers have the right to refuse admittance if this condition is not observed. The accommodation is for the exclusive use of the clients and is not to be sub-let under any circumstances.
- Standards and Complaints
Our properties are constantly checked and we guarantee their top quality and perfect condition. If however o problem occurs, you are asked to immediately inform us or the owner, in order to resolve it right away. Unless you inform us, we don’t have any responsibility, for the unresolved problem. We will make every effort to resolve everything right away, although you understand a reasonable amount of time is required in some cases. Note, that we are not responsible for any intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavors to arrange prompt repairs where possible.
- Housekeeping – Pool cleaning
All properties are clean upon arrival. Towels and linens are provided. Towels and cleaning is provided once a week depending of course the number of nights you stay. Daily cleaning service can be provided at an extra cost. The pool is maintained from a qualified personnel who will attend it twice per week.
Hellocrete accepts no liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting manager do not accept any liability for loss of or damage to the tenants’ possessions on the owners’ property, force majeure or any other unpredictable events that couldn’t have been prevented
- Damage deposit
In some of the properties a damage deposit may be asked ( written in listing’s description ). The damage deposit can be paid on arrival and returned to you on departure day , after the property is examined by the tenants and the owner for any damages. In any case the guests are asked to respect the property and leave it at the original condition found. In case guests misbehave and do not follow the house rules the owner reserves the right to ask the guests to leave the property.
- Offers & Discounts
We hold the right to change the prices of the villas at our sole discretion any time. We can place offers or discounts.
- Modify terms & conditions
We have the right to modify the terms and conditions of the online store without prior notice. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS GOVERNING THE USE OF THIS ONLINE STORE, THE CONTRACT BETWEEN YOU AND US, YOU MUST NOT USE THE OUR PLATFORM
- Governing Law
The booking agreement between you and Hellocrete, shall be governed by the Greek Law. All applicants and tenants agree that all issues and disputes are submitted to the exclusive jurisdiction of Greek Courts.
PERSONAL DATA WE COLLECT & WHY
We only ask for personal information when we truly need it, to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
THE DATA WE COLLECT:
By filling and submitting a contact form you provide us with the information we need to contact you regarding your request. We do not share this information with other parties. We may use this information for future marketing purposes, unless specifically requested.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. After replying to your request, your data & email are deleted.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
If a person tries to access the admin area of our site without having permission, then we keep his IP address in our logs. This suggests improper use and malignant effort and therefore we have the right to keep such logs and process them.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
THE COOKIES WE SET
When you submit data through a form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
THIRD PARTY COOKIES
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
We do not keep any persona data on our website. Our contact forms are sent via email and any data provided are deleted.
You can request to receive a file of the personal data we hold about you, that you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Our hosting company is in the European Union and it is GDPR compliant.
Any information is sent over SSL / HTTPS to ensure security.
HOW WE PROTECT YOUR DATA
Our server has malware protection mechanisms, internal reporting systems and an email notification system if any suspicious activity is detected.
Moreover, we are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
If you are still looking for more information you can contact us at: